FAQ
Delivery
What criteria do you use to choose your suppliers?
All foods offered in our online store are specially selected from reputable world-famous suppliers. Quality and reputation are our leading selection criteria.
How are products stored during delivery?
Special refrigerated car.
Is there a time range for deliveries?
Yes. It looks like this:
- 13:00 – 16:00
- 16:00 – 19:00
When ordering, the user has the opportunity to choose from the available time slots.
What is the delivery cost?
The delivery price is 5.00 BGN/ VAT included – regardless of which part of Sofia you are located in. For orders over 80 BGN, for the city of Sofia – the transport is free.
Do you deliver every day?
Deliveries are made Monday to Friday, from 1 p.m. to 7 p.m.
Can I change the delivery address?
Yes, as well as other elements of it – within 1 hour after the request.
How is delivery done in Sofia?
Expect our branded car.
How is delivery done in the country?
This service is currently under development. For larger quantities, you can contact our operator at 0898 775 775.
About the order
Are you calling to confirm the order?
Yes, you will receive a confirmation email or our operator will contact you.
Can I change an order that has already been placed?
Yes, within an hour of the request to give us time to reflect the change.
Do I have the option to return the order if there is a discrepancy or any other complaint?
Of course. This is our client’s right. For more information, please contact our operator.
What should I do if I receive a damaged or wrong product?
Please see IX. COMPLAINT in the General Terms and Conditions
page.
Is there a minimum and maximum order value?
No.
Ще имам ли опция да си получа поръчката от склада, ако всички часове за поръчка са заети, а ми е спешно?
It is possible to pick up your order from our warehouse on weekdays, from 9 am to 6 pm, after prior arrangement with our operator at 0898 775 775.
How can I order?
We also offer the possibility of ordering by phone 0898 775 775. You can also share your reviews on this phone.
Is there an option for gift wrapping or personalized messages?
There should be an option for a gift box and card.
How do you confirm the order?
С мейл, само при регистрация или първа поръчка ще получите обаждане по телефона. При необходимост от СМС, той ще се изпрати от наш оператор през дежурния ни телефон за контакт.
How long will it take for my order to be delivered?
Up to 3-4 hours – that is, if you want to order at 12 noon, you will receive your delivery between 3-4:30 pm.
What payment methods do you accept?
Credit/debit card, cash on delivery.
Other
How long do products spend in the store the most?
Depending on the shelf life of the product itself, our online store offers high-quality foods with a decent shelf life.
Do you have a physical store where I could buy the same products?
Yes, in Sofia at 43 Shipka Street
Do you have discounts for regular customers? Card, points?
This is part of our loyalty program, which is under development.
Do you stock uprestaurants?
Yes, the most elite restaurants in Sofia stock up on our products.