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0898 775 775
43 Shipka St, Sofia 1504, Bulgaria
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Frequently asked questions
Answers to the most common questions about orders, delivery and payment.
Orders
Do I need an account to order?
How do I know my order went through?
Can I change or cancel an order?
How can I place an order?
Is there a minimum or maximum order value?
Do you call to confirm the order?
Do you offer gift wrapping or a card?
Can I collect my order instead of having it delivered?
Delivery
How do you deliver?
Do you deliver frozen products nationwide?
How much is delivery, and is it ever free?
How long does delivery take?
How do you choose your suppliers?
How are products kept during delivery?
Can I choose a delivery time slot?
Payment
Which payment methods do you accept?
Do you issue invoices?
Returns and complaints
Can I return a product?
What if my parcel arrives damaged?
Other
Do you have a physical shop?
How long is the shelf life of your products?
Do you supply restaurants?
